STALKER 2 Game Key Purchase and Refund Policy

Thank you for purchasing a STALKER 2 game key from us. Please review our policy carefully to ensure a smooth purchasing experience.

Refund Policy

We offer a hassle-free, full refund within 14 days from the date of purchase, provided that the key has not been redeemed or used. All refund requests must comply with the terms and conditions outlined below.

Before submitting a refund request, you are required to contact us regarding any issues with the game key. If we cannot resolve the issue within 72 hours, you will be eligible for a refund. We cannot process refunds unless you provide detailed information regarding the problem.

All refunds are processed in US Dollars. We are not responsible for any variations in exchange rates.

Refunds typically take 3-5 business days to be processed by our team. However, it may take 7-15 business days for the funds to be transferred to your account depending on your bank. If the refund takes longer, please contact us through our website or submit a support ticket.

Live Chat Support

Please note that our live chat is for pre-sale questions only. For support related to your purchase, create a ticket or contact us via our contact page.

Try Before You Buy

We encourage you to explore the demo gameplay, trailers, and reviews available online before purchasing STALKER 2. If you have any pre-sale questions, feel free to contact our support team during workdays.

For support inquiries, please open a ticket or reach us at: support@buystalker2.shop

Before Requesting a Refund

Before requesting a refund, we ask that you:

  1. Review all available documentation for STALKER 2.
  2. Contact us via our live chat or support channels for assistance.
  3. Visit community forums or blogs where you might find solutions to your issues.

Refunds Will Be Issued If:

  • The game key has not been redeemed or used yet.

Refunds Will Not Be Issued If:

  • You purchased the key by mistake.
  • You changed your mind after purchasing.
  • You don’t have the necessary hardware or system requirements to run the game.
  • The game is conflicting with third-party software, add-ons, or scripts.
  • There is a server limitation on your side preventing gameplay.
  • The issue reported is inaccurate or cannot be demonstrated with screenshots or proof.
  • You did not contact our support team for assistance before requesting a refund.
  • You have already received a refund for the same game key.
  • The request is for subscription renewals or upgrades (automatic renewals are non-refundable).

Taxes

You are responsible for any state, federal, or provincial taxes that may apply to your purchase. Although we do not collect taxes, you agree to pay any applicable taxes to the appropriate authorities.

Acceptance of This Policy

No refunds will be provided after 30 days from the date of purchase. However, we are committed to ensuring that you have the best gaming experience possible and will assist you with any troubleshooting issues.

This refund policy can be updated at any time without prior notice. By submitting your order, you confirm that you have read and agree to the terms of this refund policy.

We reserve the right to refuse refunds if we detect any abuse of our refund policy.

Thank you for choosing STALKER 2! Happy gaming!